FAQS
Shipping & Delivery
What is the cost of shipping?
A: We are happy to provide free standard shipping for every order to any UK address.
Q: How long will it take for my order to arrive?
A: The processing and transit times add up to our overall delivery time.
Processing Time: Within one to two business days, orders are normally processed and given to our shipping partner.
Orders take an estimated 5-7 business days to arrive after they are sent.
As a result, you should anticipate receiving your item in five to seven business days.
Q:How can my order be tracked?
A: A shipping confirmation email with your tracking number will be sent to you as soon as your product ships. Additionally, you may always monitor the status of your order on our special order tracking page.
Q: What is your shipping location?
A: Our products are dispatched straight to you from the UK warehouse of our reliable fulfillment partner.
Q: Do you offer worldwide shipping?
A: At this time, we only ship to UK locations.
Refunds and Returns
What is your policy about returns?
A: We have a 30-day return policy. Within 30 days of receiving your order, you can request a return if you're not happy with your purchase as long as it's unused and in its original packing.
How can I begin a return?
A: Please send an email to lunchonshop@gmail.com with your order number and the reason for the return to start the return process. We'll provide you thorough advice on how to move forward.
Purchasing and Payment
Q: Is my payment information safe?
A: Definitely. The Shopify platform, which is certified Level 1 PCI DSS compliant, is the foundation of our store. Your credit card information is not stored, and all transactions are SSL secured. A reliable, safe payment channel is used to handle your payment immediately.
Q: Will sales tax be applied to me?
A: When an order is shipped to an address in the state of Wyoming (WY), we are legally obligated to collect sales tax. No sales tax is charged for orders shipped to any other state in the Uk.
Products & General
Q: Are your goods brand-new?
A: All of the goods that lunchonshop sells are brand-new and come from reliable vendors.